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Ecommerce Account Manager

Location: CROYDON, SURREY, UNITED KINGDOM Salary: 30,000-35,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 5
Posted: 2 months ago Reference: X3-453647

Are you looking to work in a diverse company where ideas, creativity and team belonging are important? Is a company that takes sustainability seriously important to you?  Do you want to work selling quality products with great design and a company that is prepared to push the boundaries? I am working with a global industry leading business that is looking for an inspirational, service focused, accountable, curious individual to join their team.  

What do you get in return - 25 days holidays plus UK Bank Holiday plus 3 days Christmas leave. 4% pension contributions following 3 months service and a fantastic team environment. An attractive salary and the opportunity to work with innovative people all day long.

Day to day responsibilities:

  • Accountability for overall execution, management and quality control of merchandise programmes
  • Leading the sales process from the customer briefing and brand immersion process through to project completion ensuring that customer satisfaction is at the heart of everything meeting all timeline milestones
  • Main point of contact for designated B2B customer programmes
  • Conduct and lead kick off meetings with customers and relevant internal global and local team members, ensuring that communication is clear, concise and timely at all stages of a project
  • Responsible for client relations post programme launch, focusing on profitability, tracking, resource usage, financial reporting and invoicing
  • Communicate and consult with clients on merchandise risks, challenges and solutions with branding suggestions
  • Use resources to drive sales improvements based on local market trends
  • Build and deliver email and digital campaigns to drive awareness and sales of merchandise
  • Make recommendations and actively engage with customers across digital channels to support business objectives
  • Have an awareness of industry trends and best practices related to digital selling

Experience & Key Skills required:

  • Demonstrable experience in client relationship/project management role leading digital programmes
  • Proven experience of building strong internal and external stakeholder relationships
  • Customer service focused with a desire to exceed expectations
  • Pride in delivering the best service at all times
  • Business analysis and functional experience must be strong.  Need to be able to gather, create, deploy solutions to end users
  • Able to use analytical tools
  • Think strategically & execute methodically making data driven decisions
  • Impeccable verbal and written communication skills
  • Creative, confident presenter/negotiator
  • Strong MS Office experience especially with Powerpoint, Word, Excel, Outlook
  • Previous experience of SAP, Excel reporting, Salesforce and Clarizon would be an advantage.
  • Previous experience in a retail, affiliate model, digital marketing and automation tools ie dotmailer
  • Additional European languages an advantage.

Please do not hesitate, apply now as this is an amazing opportunity. 

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