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E-billing Manager

Location: CITY OF LONDON, LONDON Salary: 45000 - 58000 GBP Per Annum
Sector: Accountancy Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3101021
My client a top legal firm based in the City are currently looking for a E-Billing Manager to join their team on a permanent basis. 

• Responsible for generating E-billing files (LEDES98B, BI, BI_V2, LEDES 2.0, LEDES 2.1) using the firms ERP system. Handling a heavy volume of complex uploads to various intermediary platforms in accordance with the clients billing guidelines and firm policies. Detailed knowledge of the LEDES file structures (for all types).

• Taking ownership for maintaining the data held in the E-billing intermediary platforms, predominantly timekeepers, rates and budgets to facilitate the timely submission of invoices.

• Invoice rejection management. Taking responsibility for aiding the resolution of any issues with effective communication to the partnership and/or clients in a timely manner.

• Implementing new eBilling client set ups.

• Maintenance of client matters held on the E-billing platforms. Identifying and completing the set-up of new matters in advance of invoices being submitted.

• Coordinating the submission of accrual information for E-billing clients in adherence to the clients’ timetable requirements. Liaising with the relevant billing/credit control/reporting teams to ensure that the financial data submitted is accurate.

• Monitoring and dealing with queries/invoice submission requests in the eBilling mailbox.

• Accepting responsibility and taking ownership of operational issues, finding practical solutions and escalating problems where appropriate.

• Interacting with a wide range of contacts at different levels, requiring an awareness of own impact on others and an adjustment of behaviour accordingly.

Managing direct reports, providing a quality service and ensuring that the team processes and objectives align with business needs:

• Responsible for directly managing a team of 2 E-billing assistants and 1 Senior E-billing assistant.

• Providing constructive feedback and encouragement to ensure that team members are motivated, learn new skills, gain experience and develop in line with the firms appraisal and competencies processes. Consistently sharing knowledge and skills with colleagues.

• Ensuring that all processes are carried out accurately and in a timely manner, in line with agreed service levels.

• Adhering to agreed best practices, policies and processes whilst adapting to local requirements as necessary.

• Continuous monitoring of the service levels provided by the team, in particular turn-around times, accuracy and quality of service.

Applying commercial logic to advise the business on best practice in order to obtain the maximum financial benefit for the firm:

• Regular interaction with the Finance Teams.

• Maintaining constructive working relationships the MPs, MFEs and secretaries within the firm and key personnel within external organisations to ensure that focus is maintained on outstanding E-bills and E-billing queries.

• Maintaining a high level of professionalism when dealing with contacts within external organisations and to help in resolving issues to achieve the best outcome for the firm.

• Accepting responsibility and taking ownership of operational issues, finding practical solutions and escalating issues where appropriate.

• Providing commercial and legislative advice as appropriate.

Education / qualifications / experience:

• At least 5 GCSE grade C or above or equivalent qualifications.
• Good knowledge of legal billing
• Experience within E-billing is essential.
• Exposure to multiple eBilling systems (Collaborati, TyMetrix 360, CounselLink, Tungsten)
• To be able to demonstrate the application of best practice together with a commercial approach with regards to billing, rates, time recording.
• To be able to demonstrate experience of building successful relationships and influencing.

Knowledge and technical skills:

• Ability to use a wide range of communication methods.
• Advance Excel skills.
• Excellent working use of Microsoft office.
• Ability to advise on system functionality and transactions (AX Dynamics knowledge an advantage but not essential).
• Ability to ensure the correct VAT treatment is applied to all invoices, providing guidance on new or difficult issues re application of legislation
• Excellent systems knowledge to include an understanding of the underlying technical information and the ability to extract relevant analytical data.

General skills:

• Hands on individual who is pro-active.
• Service orientated.
• Highly organised with the ability to manage a fast paced workload.
• Able to prioritise workload to meet daily, weekly, monthly and annual deadlines.
• Strong attention to detail.
• Ability to make appropriate decisions seeking advice and escalating issues where necessary.
• Must be open to change.

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