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Dutch speaking Service Desk Analyst

Location: BUDAPEST Salary: Salary Negotiable
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 18 days ago Reference: 3110240
Our client, a Swiss-based company with a significant global presence, is currently looking for a Dutch speaking Service Desk Analyst to join their dynamic team in Budapest.

Why it is a good opportunity for you:
• A fast-growing international business environment
• Being part of a young and enthusiastic team
• Development opportunities and possibility to grow within the company
• A pleasant and modern working environment
• A competitive remuneration package
• New professional challenge
• Swiss company
• Committee for those employees who would like to participate in projects

What you will be doing:
• Involved in Incident, Problem and Service Request Management
• Provide workarounds and solutions based on Service Level Objectives
• In the case of Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst
• Propose or recommend IM&T Services modifications to the Service Desk Manager to re-duce user impact
• Refers more complex problems to problem managers and/or senior level
• Participate to new IM&T Service testing, deployment and stabilization
• Maintain and stays current with evolving Information Technology
• Clarify tickets logged with requesters and communicate about resolution progress
• Ensure satisfactory customer service and prompt response times to the requesters
• Share her/his support knowledge with peers in the same team and maintain associated documentation
• Communicate with user community to provide the status of open problems and the changes associated with new solutions
• Escalate significant issues or outages to the management
• Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction
• Ensure security rules implementation as per the policies

Requirements that make you the best candidate:
• University degree in IT related degree and certification/training in the assigned area will be an added advantage
• Fluent in Dutch& English
• Minimum 2 years of experience in domain of expertise
• Extensive knowledge in domain of expertise.
• Strong knowledge of Microsoft based operating systems and Google collaboration suite
• General knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory
• Good knowledge of informatics hardware (PC, Printer, scanner, smartphones etc..)
• Basic Knowledge in SAP system (account, print)
• ITIL qualification is preferable but not essential