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Dutch Customer service Representative

Location: HARLOW, ESSEX, UNITED KINGDOM Salary: 20,000-20,000 GBP (UK Pounds) Per annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: 1
Posted: about 2 months ago Reference: X3-349506

Dutch Speaking Customer Services Representative - if you are fluent in speaking and written dutch then this could be the perfect opportunity

Core responsibilities:

  • Handling customer orders, enquiries and complaints via telephone, email, company and marketplace websites and letter as required.
  • Responding to customer reviews.
  • Assist with marketing and other departments as required.
  • Processing customer refunds and returns including investigative enquiries and taking appropriate action to resolve.
  • Liaising with appointed delivery companies and track orders as necessary.
  • Monitor customer care comments and report any recurring issues.
  • General administration such as mailing list cleaning.
  • Liaising with key departments including warehouse and purchasing when necessary.
  • Participate on occasional outbound call campaigns.
  • Translate catalogue and web content into Dutch and participate in content checking.


Skills Required:

  • Fluent in Dutch and good written Dutch.
  • Good telephone manner.
  • Confident, proactive personality with ability to prioritise workload.
  • Computer literate in Excel, Word and Outlook.
  • Able to compose well written emails
  • Previous experience in a busy call centre of an e-commerce business or mail order company would be an advantage.


Hours: Monday to Friday 9am to 5.30pm.


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