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driver/driver's mate/warehouse operative

Location: HAYES, MIDDLESEX Salary: 18500 - 19500 GBP Per Annum
Sector: Procurement & Supply Chain Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 12 months ago Reference: 3141437
An independent office supplies reseller based in West London has a complete portfolio of products providing a comprehensive range of thousands of products from stationery to IT consumables, furniture and print management. It prides itself on the innovative services it offers and its reputation for excellent customer service. This service proposition has led to my Client maintaining relationships with many large organisations in the City, West London, Hertfordshire and Thames valley area.
Customer service is a key differentiator for the business in winning and retaining customers, and growing the business. Warehouse staff and drivers are a key interface with our customers on a daily basis, delivering goods, collecting returns, assisting with queries and time sensitive orders.
The salary is £18.5k plus a £1k pa Central London bonus.
Hours are 8.5hrs per day between the hours of 4am and 5.30pm subject to demand, with 30 minutes paid break.
Salary is negotiable depending on experience
20 working days holiday per annum

The Role: General warehouse duties and delivery of daily orders to their customers, ensuring they are delivered correctly, on time and to customer requirements. To ensure customers are retained and happy, are encouraged to place business with Image and recommend others.
Driver/Driver’s mate:
· Delivering orders to customers within any of the Image van routes according to our customer requirements.
· Making customer collections according to instructions from customer service.
· Unloading and reconciling collections with the returns department.
· Delivering and assisting with the movement and installation of furniture at customer premises as required, under the instruction of the furniture installer.
· Maintaining a clean and well-presented vehicle.
· Labelling and loading goods in route order.
· Fully completing required paperwork.
· Checking supplier deliveries in and out.
· Booking them onto the computer system.
· Locating goods within the warehouse.
· Stock checking and stock replenishment
· Picking, packing and preparing daily customer orders and loading all Image delivery vans as required.
· Keeping the warehouse clean and tidy.
· Preparing orders for collection by couriers.

· Planning and Organising - the ability to plan their daily route to manage the volume of work for the route and any time sensitive orders.
· Adaptability - to be able to adjust and show flexibility to manage the changes to daily volumes and customer requests.
· Flexibility - to be happy to take instructions and to willingly undertake whatever work is required.
· Customer Orientation - to be well presented at all times, taking care and pride in the service they provide and seeking to assist customers to maintain high levels of customer satisfaction.
· Communication - to be able to communicate courteously and effectively with customers to ensure deliveries are made accurately and according to customer requirements.
· Awareness - to be conscious of Health & Safety and safe working practices within the work environment.
Knowledge, Skills and Experience Required:
· General warehouse duties.
· Driving a Renault Master size vehicle.
· Knowledge of driving in London and surrounding areas.
· Experience of using an Electric Counterbalance Fork truck would be an advantage.

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