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Do you have a Psychology background?

Location: LEATHERHEAD, SURREY Salary: 20000.00 - 21000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 9 months ago Reference: 3218574
This is an excellent role for someone who possibly has a degree in Psychology or similar subject, and has some experience in a mentoring or counselling, or perhaps student support. 

This is primarily be a telephone and data analysis based role, duties will include:
- Data Analysis
- Investigation of customer behaviours, patterns and trends
- Communication with the customers via telephone to provide feedback and coaching on their behaviour trends and ways to change or improve
- Document all communication with the customer
- Measuring success moving forwards
- Work with the business to develop the customer contact strategy
- Identify process improvements and business opportunities as a result of customer interaction

The successful candidate will need to have:
- Experience in a customer service/phones based role is essential
- Experience in coaching and/or mentoring
- Confident with phone based work
- Strong communication skills
- Ability to listen and reflect
- Ability to use techniques to overcome objections and change behaviours
- Be interested in what motivates people and drives their behaviour
- Possess analytical and report writing skills


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