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Dispute Resolution Adviser

Location: CENTRAL LONDON, LONDON Salary: Salary Negotiable
Sector: Legal Job Type: Temporary
Shift Type: N/A Applications: 3
Posted: 9 months ago Reference: 3284629
Reed Legal are currently recruiting for a Dispute Resolution Adviser for a regulatory body based in central London. We are looking for someone to guide and assist parties in resolving disputes locally and to decide on and take appropriate action, either referral (internal or external) or concluding complaint.

This regulatory body prides itself as an organisation that works together as one team, acting fairly and impartially and remaining open and accountable towards their customers.

Integral to the work that they do is ensuring that these values are always met as they will guide you in your everyday work and help you in building productive working relationships with colleagues, landlords, residents and others. This organisation aspires to empower and respect those that they work with whilst maintaining a proactive and diligent caseload.

In this role you will be working closely with landlords, tenants, MPS, councillors and dispute resolution team members and reporting into the Casework Line Manager.

You will be expected to apply your detailed knowledge of housing law and customer care to coach and support landlords and tenants towards local resolution of a dispute. You will also apply your expert knowledge of complaint handling good practice.

This role will be working daily to resolve disputes by dealing with:
 Complaints about landlords
 Requests for advice and guidance regarding making a complaint
 Requests from landlords and tenants to assist with the landlord’s Complaints Procedure
 Requests for information on dispute resolution from MPs, councillors and tenant panels
 Referrals from designated persons

If this sounds like the ideal next role for you or if you would like further information, please send me your CV, current notice period, availability for interview and salary expectations to or apply online with a cover letter now.

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