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Director of IT Shared Services

Location: BIRMINGHAM, WEST MIDLANDS Salary: Salary Negotiable
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: 17 days ago Reference: 3108607
Reporting to the Chief Information Officer, the Director of IT Shared Services will be responsible for product development, vendor performance to contract, platform roadmaps and Bi-Modal change delivery across Shared Services.

Our Client is currently transitioning their back office service from a 3rd party supplier to direct arrangements and as part of this is adopting Agile practices for the delivery of the new platforms. The Director of IT will play an instrumental part in these transitions, embedding the new practices and motivating teams to innovate on service delivery and create a positive user experience. You will therefore need to have proven experience of leading on similar successful transitions, operating in a Dev/Ops environment and leveraging cloud/SaaS providers

An element of this role will involving facing out to external clients so the Director will be required to engage with customers, clients and a broad range of internal and external stakeholders, to successfully oversee the planned transitions in addition the day to day running of the internal IT operations.


Required Experience:

• Change Management/ Transformation experience with experience of transitioning an IT Department, ideally from a third party supplier in house.
• Understanding of both Waterfall and Agile approaches with experience of transition an organisation from a Waterfall to Agile approach.
• Extensive internal and external stakeholder management experience with a proven track record of successfully influencing key stakeholders.
• ITIL v3 Foundation Level Certified or above
• Agile Practitioner Qualification preferred (E.g. BCS, Prince2)
• DevOps of service delivery functions (e.g. Finance, HR, Desktop).



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