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Dialler Manager

Location: HINCKLEY, LEICESTERSHIRE Salary: 25000.00 - 30000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: DAYS ONLY Applications: N/A
Posted: 5 days ago Reference: 3118182
Are you a switched on, ambitious Dialler Manager with a wealth of experience?
Are you looking to join a company that can offer progression and new challenges?

My successful and reputable client are looking for an experienced and hardworking Dialler Manager to join them on a full time, permanent basis.

This is an excellent opportunity to join a company that has seen great successes over the past few years and is looking to expand further in the coming months.


Your responsibilities will include:


• Optimising resources and KPs through monitoring and managing real-time adherence
• Deliver effective dialling strategies to enhance the success of campaigns
• To provide accurate dialler analysis and making recommendations for optimising KPIs
• Advising senior management on best strategies to maximise use of the dialler and lists available
• To drive increased sales levels and productivity through use of the dialler system and associated tools and software
• Identify possible needs for improvement in processes, learning and systems and refer them to senior management
• Gathers call data and assists with data analyses to determine call volume trends, service activity, or resource availability to forecast required staffing levels and provide reporting to management.
• Monitors staffing levels to assure internal and/or client service levels and customer satisfactions goals are met.
• Assists with the maintenance of the Workforce Planning Tools by entering real-time exceptions (absence, tardiness, early departure, meetings, overtime, call outs, etc.).

If progression, project management and added responsibility is what you are looking, please get in touch!



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