I am recruiting for a fantastic business in Redhill who are seeking a Debt Recovery/ Credit Representatives to join their team.
This role would suit a candidate from a Debt Recovery Agency or someone who has worked in a B2C environment.
You will be required to:
use multiple internal and external data sources to determine the best route to maximise cash collection of closed accounts and minimise the risk of potential bad debt, all within a tight time frame.
Determining the reason for account closure.
Audit the quality of the final bill.
Determine the most efficient method(s) for customer contact.
How to drive payment including approach to settlements.
Dealing directly with customers who are high risk and have a propensity for non-payment, using strong listening and negotiation skills, balancing a robust approach with the need to recover some or all of the outstanding balance.
Identifying incorrect charges on accounts through detailed auditing and then ensuring the required actions are taken by other internal teams.
Liaise with internal teams to ensure required actions are taken as a priority ensuring minimal delays before collection action can commence.
Investigate and understand potential external data providers that can support the collections process (free or low cost).
Manage ‘High Risk’ supplies through the ‘Change of Occupancy’ process, ensuring all information obtained is correct and fully substantiated (including legal proof), old account is closed correctly with all details populated. New customer is set up correctly, placed on a contracted rate, Direct Debit set up and the first bill hand-held through to payment
You will be required to work 35 hours per week and in return you will receive a salary of circa £25,000 plus 10% bonus along with an excellent benefits package. This role is available on a permanent basis.