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Debt Recovery Agent

Location: HOUNSLOW WEST, MIDDLESEX, UNITED KINGDOM Salary: 11.00-12.30 GBP (UK Pounds) Per hour, inc Benefits
Sector: Accountancy Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 5 months ago Reference: X3-170652

My client is looking for an experienced Revenues Officer with debt recovery and enforcement experience in order to join our Recovery Team for a special project looking to recover hard to collect debt.  The role will be for an initial period of 3 months.


Key tasks and responsibilities will be to:

  • Process documents for council tax payers and accounts ensure accounts are amended at the earliest opportunity
  • Respond to Written Correspondence in a clear and concise manner
  • Process recovery administrative documents
  • Attend Liability Court Hearings
  • Assist in preparation of VT cases
  • Dealing with Bankruptcy cases
  • Respond to telephone request from Enforcement Agents
  • Ensure information relating to customers for other service lines is provided at earliest opportunity
  • Undertake tracing function for account payers / debtors
  • Ensure the performance management tool is completed accurately and weekly performance table is provided to the line manager in a timely manner
  • Play an active role in weekly and monthly employee review meetings
  • Ensure knowledge is refreshed in relation to Liberata and site policies


Essential Skills and Attributes:

  • Good numeracy skills.
  • Experience of Council Tax billing and recovery work
  • Experience / understanding in meeting targets and developing own performance.
  • Competency in use of various IT systems.
  • Good verbal and written communication skills.
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