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Danish speaking Service Desk Representative

Location: BUDAPEST, HUNGARY Salary: , Salary Negotiable
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: 2 months ago Reference: X3-377664

Our multinational partner company is looking for a talented Service Desk Representative to their team with Danish language skills.

Why it is a good opportunity for you:
• You have a chance to participate in a new transition/implementation project
• Value added processes, complex tasks – good motivator for long term
• Attractive work environment
• Normal working hours

What you will be doing:
• Resolving IT issues of the clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

Requirements that make you the best candidate:
• Advanced or native in Danish language and you have upper-intermediate English language skills
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem solving skills
• Open for working in shifts

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