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Customer Support with Dutch

Location: Prague Salary: 40000.00 - 45000.00 CZK Per Month
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 5 months ago Reference: 3040932
Do you speak communicative Dutch? Are you interested in a career in technical support with a large international company? If the answer to both of these questions is yes then REED has a great opportunity for you!

In this position you will be required to:

• Receives Service requests via Telephone, E-Mail, Fax, Internet or through Monitoring
• Manages resolution of Service request
• Documentation of Service request and Incidents using a CRM-Tool
• External / internal communications
• Participate in the delivery of other managed services, this may involve tasks such as change implementation, change validation, problem or release management.
• Manage communication and call logging with vendors or 3rd parties where necessary in order to resolve issues.
• Monitor progress against customer SLAs using GSOA systems to ensure customer service levels are achieved.
• Ensuring accuracy and detail in SR Work History for handover and post incident escalations / reviews.
• Highlight errors/discrepancies in the customer data (CRM + Documentation).
• Maintain and develop skills/certifications as required to support Clients.
• Work according to the prescribed processes and procedures. Any deviation from the agreed service levels must be agreed with the customer and documented in the appropriate SR.



Experience


• At least 2 years of professional experience
• Working experience in an European Call Center /Shared-Service Center is appreciated
• Basic knowledge in business administration and/or network-skills
• Willingness to work in a 24-7 shift environment- with special package of benefits
• Solid working knowledge of the Internet and IP.
• An understanding of SMTP, DNS , SNMP, DHCP and routing technologies.

Skills and knowledge

• Excellent customer service skills
• Good problem solving skills
• Strong technical skills across a variety of products
• Ability to prioritize & multitask
• Excellent interpersonal skills
• Competent written and verbal capability in Dutch & English
• Excellent telephone manner


Benefits:

• Work for an expanding global company
• Bright, modern offices in convenient location in Prague.
• Daily use of languages.
• Full training provided.
• Competitive salary + meal vouchers, transport allowance, 5 weeks of holiday




If you are interested in this opportunity and you believe you can be a right fit for any of these positions, please send us your resume in English.

In case you would like to obtain more information feel free to contact us through LinkedIn: cz.linkedin.com/pub/charlottetaylor.


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