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CUSTOMER SUPPORT OFFICER

Location: BRADFORD, WEST YORKSHIRE Salary: 18600 - 23001 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 4
Posted: about 1 month ago Reference: 3072341
CUSTOMER SUPPORT OFFICER
BRADFORD
FULL TIME, PERMANENT
SHIFTS FROM 8AM - 7PM MON - FRI AND SAT 9AM - 1PM
£18,600 - £23,001 DOE + EXCELLENT BENEFITS


Reed Recruitment in Bradford are representing a market leader who are looking to appoint a Financial Services Adviser to join their established yet growing business.

You will be working as part of the Customer Services Team, supporting customers with queries, questions and complaints relating to their mortgagtes, whilst providing a high level of customer service.

A market leader in their industry, my client offer an excellent working environment, free car parking along with other facilities on site and excellent benefits!

6 week shift pattern.
Wk 1 8 -15.30 Mon-Fri,
Wk 2 11.30- 19.00 Mon-Fri,
Wk 3 09.00 - 17.00 mon, tues,Thurs + fri & Sat 09.00 - 13.00,
Wk 4 11.30 - 19.00
Wk 5 08.00 - 16.00 mon tues wed, Fri & Sat 09.00-13.00
Wk 6 10.00 - 18.00

You will help their customers at a time when they need them most; often facing extremely sensitive financial or personal situations, using your expert skills, experience and knowledge to carefully understand their individual circumstances, offering your full support whilst exploring options and solutions which will help to protect them and their investment.

Working with a calm, reassuring and logical approach is paramount, whilst having the ability to meet the demands of a high performance organisation in a heavily regulated environment. Compliance to training and competence framework through regular observations and Team Manager feedback.

In this rewarding role you will need to be able to process information accurately, be used to working with the public, using your initiative and be a good problem solver whilst having extensive life skills and responsible attitude.

We offer:
• 24 days holiday plus bank holidays
• Bonus scheme
• Health Cash Plan
• Pension Scheme
• Staff Restaurant
• Onsite gym (Bradford)
• Subsidised staff investment and mortgage products



Experience / Qualities Required;
• Previous customer service experience gained from retail, face to face customer service environment or contact centre environment with a desire to deliver exceptional customer service.
• Experience of working in an environment where the requirement to follow due process and procedure is paramount.
• GCSE Maths and English minimum Grade C / completion of vocational or other college course or equivalent relevant experience.
• Ability to communicate effectively with difficult or demanding customers.
• Excellent communication skills, both verbal and written.
• Outstanding listening skills and ability to empathise with the customer.

Anyone who is interested please apply immediately with an up to date CV.

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