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CUSTOMER SUPPORT ENGINEER

Location: CARDIFF, SOUTH GLAMORGAN Salary: 36487.00 - 36487.00 GBP Per Annum
Sector: Engineering Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 5 months ago Reference: 3052647
Is your passion dealing with people and providing solutions to their requirements? This is an exciting customer facing role that is working for a very reputable company that has an extensive range of products to offer. 

• Elaborates technical specifications, according to the requirements defined by customers or sales.
• Performs planning, design, configuration or Integration of dedicated solutions, for customers and partners.
• Ensures all assigned projects are delivered on time and within budget agreed.
• Creates service modules in cooperation with Customer Service (CS), and ensures its realization.
• Analyses technical issues after solution delivery, and facilitates problem solving with CS and factory involved.
• Provides regular reporting of the technology adoption and opportunities for assigned accounts served.
• May provide testing, troubleshooting, and ongoing support, in cooperation with CS.
• Supports exhibitions, fairs, product demonstrations and trainings, in corporation with Marketing.
• Adheres to all relevant Quality Management System (QMS) structures, processes and standard quality methods.


- Worked within a customer facing role previously
- Dealt with hardware and software
- Dealt with power systems

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