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Customer Support Assistant

Location: WELHAM GREEN, HERTFORDSHIRE, UNITED KINGDOM Salary: 23,000-26,000 GBP (UK Pounds) Per annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 20 days ago Reference: X3-433886

Due to expansion our client is looking for a competent Customer Support person to work within their busy office. 

The role requires a methodical, motivated and proactive team member who can work well using their own initiative in addition to being part of a team.  The successful candidate will need a high level of attention to detail, customer care excellence and be competent in using Microsoft Office.  The customer support vacancy is an operations role, supporting sales with estimating and fulfilling clients order on the ERP system from order entry to dispatch.  Full training will be given on the use of internal IT systems, experience of working within the plumbing & heating industry will be an advantage as will familiarity with technical drawings and plans.

Key Responsibilities

  • Provide estimates / quotations that can be processed from new and existing customers
  • Provide guidance / recommendations of product requirements
  • Process sales orders, placing orders with suppliers where necessary, arrange and co-ordinate deliveries, produce invoices, process credit card payments, update CRM database etc.
  • Resolve invoice queries and account hold queries in tandem with the Finance Department
  • Provide general support to Business Development Managers and Internal Account Managers
  • Act as a point of contact: dealing with correspondence, reactive client queries
  • Answer incoming calls to the business
  • Handling of, and taking responsibility for enquiries (both internally and externally), providing essential documentation and advice where necessary (for example, installation guide)
  • Provide excellent customer service

Key Role Requirements

  • Good and workable knowledge of Microsoft Office (Word, Excel & Outlook)
  • Excellent communication skills both written and verbal
  • Good numerical skills and commercial awareness
  • Strong organisation and time management skills
  • Personable, presentable and articulate
  • Positive, proactive, punctual and enthusiastic
  • Ability to work within deadlines and cope under pressure
  • Prompt and accurate with good attention to detail
  • Interpersonal and team-working skills
  • Previous experience in related role
  • Be able to work in a team and also comfortable using initiative / working autonomously
  • Full UK Driving Licence

Preferred Skills

  • Knowledge and experience in the construction industry
  • Competent with ERP / CRM systems
  • Able to read and understand client/architect/consultant’s specifications
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