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Customer Support Agent with Swedish

Location: BRNO Salary: Salary Negotiable
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3115287
We are a newly created team with a vision to expand in the near future. Thanks to friendly atmosphere and fresh team spirit, it is really easy to fit in. Our aim is to provide service with high quality and best efficiency. And how do we do that?

Our daily job includes a lot of various tasks and every day offers different challenges. We are in daily touch with end customers as well as other teams and colleagues across Scandinavia over phone, email or Skype. Communication is in English and Swedish/Norwegian/Danish or Finnish when communicating with end customer.

Your responsibilities will be:
• Support the customers via email and chat
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Communicate and coordinate with internal departments

Our client offers:
• 5 weeks of vacation
• Contribution to lunch vouchers
• Pension Scheme
• High-quality training programme
• Personal development plan
• Language classes
• Social and sport events (BBQ, sport tournaments, trips, etc.)
• Charity activities
• Discounted coffee & free tea
• Regular fruit days
• Discounted gym membership
• Discounted massages
• Chill-out zone, PlayStation, library
• Attractive working environment within a multinational company
• Modern, airy office in the city centre, large terrace on the roof
• Relocation reimbursement

What can you learn in the team?
• Owing to daily communication in English and your Nordic language, you will improve your language skills and strengthen your communication skills and assertiveness.
• You will learn how customer support works and how is the flow of delivering a product to a customer.
• Last but not least, you will get a chance to work in a multinational company.
• Our client offers a wide range of technical and soft skill trainings such as:
• Project Management
• ACCA Diploma
• Presentation skills
• Excel trainings
• Assertiveness
• and many more, all delivered by fantastic internal and external trainers.

Location: Brno, Czech Republic
Contract: Permanent
Working hours: Mon-Fri, 8 hour shift, start between 8am and 10am
Starting date: Negotiable
Recruitment process: Face-to-face or Skype interviews

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Lucie Kučerová, REED – MSS,

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