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Customer Support

Location: IPSWICH, SUFFOLK, UNITED KINGDOM Salary: 16,500.00-18,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: about 1 month ago Reference: X3-169906

Are you looking to work in the centre of Ipswich?
Do you have a keen interest in IT?
Are you looking to work for a company that invest in your training and development?

My client in Ipswich, a telecoms company, are looking for someone to join their support team, dealing with customer enquiries and resolving their issues. This is an expanding family company with a global presence, with opportunities to progress.

What’s involved?
You will be responding to requests via phone and email
Update the company database with appropriate correspondence
Resolve and troubleshoot issues

Why you?
You will have a keen interest in IT and be very keen to absorb information and learn new skills. As you will be required to visit clients on site you will need a driving license. They are looking for someone that has a confident telephone manner, able to empathise when required, and someone that has the initiative to find the solutions to issues themselves, however support is provided.

What’s in it for you?
A salary of up to £18,000
Hours are full time permanent of Monday-Thursday 9am-5.30pm and Friday 9am-5pm. There may be some requirement for you to work outside of those hours with some on call work.
Supportive training and opportunities to progress.

 

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