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Customer Support

Location: WIGAN, LANCASHIRE Salary: 16500.00 - 165000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 18 hours ago Reference: 3094556
A Client of mine based in the Wigan area are looking to recruit multiple new Customer Support Associates. I have been working with this particular client for over 4 years now and they are truly one of the best employers in the area, they believe in a good work life balance as well as a comfortable working environment, they also pose excellent benefits such as free parking on site!

The role includes taking inbound calls as well as high attention to detail administrative work, these roles will also include some email/live chat communications. A full two week training will be provided for this role as well as side by side desk based training. Successful candidates will be receiving calls and emails from business to business customers, who will be asking questions around the payroll systems they have been provided. Proven customer service skills are key as well as high attention to detail.

The role of Customer Support Associate is an excellent opportunity for local candidates looking to get their foot in the door with a well-known organisation with excellent progression opportunities.


Salary and other benefits:
• Friendly environment
• Full and detailed training
• Working hours of Monday – Friday 9am-5pm with 1 hour break
• Free parking on site
• Excellent starting salary of £16,500
• Modern and professional offices
• Full time and Permanent
• Start Date – ASAP – but would adhere to notice periods for the right candidate

Duties:
• To process support enquiries received from small – medium size business’ looking for support with software packages.
• Effectively answering and logging customer queries via telephone, email and fax
• To portray the company and Group in a strong manner, positively influencing the volume of customer renewals.
• To Identify opportunities for product improvement
• To become an expert in the product range and keep up to date with any changes
• Email and live chat communications with customer.


Please apply directly or forward any relevant CV’s to lucy.thistlewood@reedglobal.com

Best of luck with your application.


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