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Customer Supply Representative German

Location: BUDAPEST Salary: Salary Negotiable
Sector: Procurement & Supply Chain Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 1 year ago Reference: 3042837
Why it is a good opportunity for you:
• The CSR (Customer Supply Representative) is a customer liaison and aims to achieve excellent level of service, customer loyalty and maximizing sales potential.
• The role is responsible for handling and coordinating customer inquiries in the area of ordering, demand forecasting, shipping, billing issues, and complaints. The CSR is dedicated to a specific portfolio of (one or more) customers and responsible to develop a strong customer relationship.
• The role requires close collaboration with Customers, Sales Teams, Supply Chain Planning teams, Business Lines and other functions. High customer focus, proactivity, drive for continuous improvement and strong communication-, analytical-, and problem solving skills are a must.
What you will be doing:
• Ensuring customer satisfaction,
• Interfacing internally (sales, SCM, etc.) and externally (customers, agents, terminals, warehouses, freight forwarders, etc.),
• Processing orders.
• Following up on product deliveries and sales invoicing processes
• Receive & enter order into processing system and confirm shipments (vessels, barges, trucks) product and package availability
• Inform customer of ability to supply.
• Initiate and follow-up on deliveries of products from terminals/warehouses to customers.
• Prepare and check required documents necessary for transport, customs, shipping, and banking (invoices, insurance policies, Bills of Lading, etc.)
• Enter complaints, make initial response and take corrective action.
• Ensure transportation (contact with transporters, scheduling of transports).
• Enter samples orders and coordinate intercompany resupply orders.
Requirements that make you the best candidate:
• Fluency in English and German is required
• Experience in servicing a Manufacturing site is preferred
• 2+ years relevant work experience
• Good IT skills (MS Office, SAP)
• Excellent problem solving skills
• Outstanding communication skills
• Costumer focused attitude; meet or exceed costumers expectations (internal/external), establishes and maintains effective relationships with customers
• Good organizing and time management skills
• Self-development skills; personally committed to and actively works to continuously improve him/herself on inter-personal skills.

If you are interested any job opportunities, please apply directly to Renata Endrődi – Research Consultant, for a short, pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 579
Web page:

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