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Customer supply Representative

Location: BUDAPEST Salary: Salary Negotiable
Sector: Procurement & Supply Chain Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 1 day ago Reference: 3070467
Customer Supply Representative


Our client, a global company with worldwide operations, provides high performance mixed signal and standard product solutions. Its innovations are used in a wide range of automotive applications.
The company is currently looking for Customer Supply Representatives for a complex customer management role.

Why it is a good opportunity for you:
• The CSR (Customer Supply Representative) is a customer liaison and aims to achieve excellent level of service, customer loyalty and maximizing sales potential.
• The role is responsible for handling and coordinating customer inquiries in the area of ordering, demand forecasting, shipping, billing issues, and complaints. The CSR is dedicated to a specific portfolio of (one or more) customers and responsible to develop a strong customer relationship.
• The role requires close collaboration with Customers, Sales Teams, Supply Chain Planning teams, Business Lines and other functions. High customer focus, proactivity, drive for continuous improvement and strong communication-, analytical-, and problem solving skills are a must.
What you will be doing:
• Develop and maintain relationship with key customer contacts and counterparts
• Process customer orders in SAP and ensure compliance with terms and conditions
• Execute order-book and customer programs (inventories, replenishment and billings) and proactively resolve issues
• Provide customers with information regarding status of orders, supply, issues, and complaints
• Gather, analyse and validate customer forecasts and apply error analysis techniques to improve forecasting
• Monitor trends in demand variability and drive dialogue with key counter parts at customers. Reconcile variances to ensure that current and accurate information is used for demand forecasts
• Pursue the customer for increased order coverage where gaps exist compared to lead-time, forecast or contract data
• Analyse service performance from logistics data, net promoter score and customer feedbacks
• Drive regular customer logistics review meetings and provide regular service updates. Prepare relevant material to facilitate discussion on performance, order coverage, lead-time review and forecast
• Ensure customer issues and any other significant customer intelligence relating to business opportunities are escalated in a timely manner
• Resolve customer complaint, return and invoice query requirements by clarifying customer's complaint

Requirements that make you the best candidate:
• BA/BS degree (MA/MSc degree is advantageous)
• Fluency in English is a must, additional German or French language is advantage
• Good command of MS Office applications
• SAP and strong Excel knowledge is a plus
• 0,5+ years of experience in high-end customer service, supply chain & logistics or sales
• Starters or fresh graduates with logistics, industrial-/ electrical-/ engineering, or business management- qualifications or similar backgrounds are also considered
• Able to communicate with structure and conciseness
• Able to gather, combine and assess complex data and processes
• Sees the bigger picture of an issue and dives to details where needed
• Works well under pressure

Apply directly to Renata Endrodi – Research Consultant, for a short, pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 579
E-mail: renata.endrodi@reedglobal.com
Web page: www.reedglobal.hu

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