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Customer supply representative

Location: BUDAPEST Salary: Salary Negotiable
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 12 months ago Reference: 3059068
Customer Supply Representative

Our client, a global semiconductor company with operations in more than 25 countries, provides High Performance Mixed Signal and Standard Product solutions. I
The company has an EMEA Business Centre in Budapest, and is currently looking for Customer Supply Representatives for a complex customer management role.

Why it is a good opportunity for you:
• The CSR (Customer Supply Representative) is a customer liaison and aims to achieve excellent level of service, customer loyalty and maximizing sales potential.
• The role is responsible for handling and coordinating customer inquiries in the area of ordering, demand forecasting, shipping, billing issues, and complaints. The CSR is dedicated to a specific portfolio of (one or more) customers and responsible to develop a strong customer relationship.
• The role requires close collaboration with Customers, Sales Teams, Supply Chain Planning teams, Business Lines and other functions. High customer focus, proactivity, drive for continuous improvement and strong communication-, analytical-, and problem solving skills are a must.
What you will be doing:
• Develop and maintain a professional and positive relationship with key customer contacts and counterparts in Account teams, Business Lines and Support Teams at all times
• Process customer orders in SAP and ensure compliance with terms and conditions
• Execute with excellence in the area of order-book and customer programs (inventories, replenishment and billings) and proactively resolve issues to secure supply to customer and to achieve best-in-class delivery performance.
• Provide customers with prompt, early and accurate information regarding status of orders, supply, issues, and complaints.
• Gather, analyse and validate customer forecasts and apply error analysis techniques to improve forecasting.
• Drive regular customer logistics review meetings and provide regular service updates. Prepare relevant material to facilitate discussion on performance, order coverage, lead-time review and forecast.

• Ensure customer issues and any other significant customer intelligence relating to business opportunities are escalated in a timely manner to the Account Team and Customer Service Management.
• Resolve customer complaint, return and invoice query requirements by clarifying customer's complaint; determining cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or settlement; following up to ensure resolution.
• Actively support the team arrangements for backup and responsiveness to all customers.

Requirements that make you the best candidate:
• BA/BS degree (MA/MSc degree is advantageous)
• Fluency in English (second language is a plus eg. German, French, Spanish)
• Good command of MS Office applications
• SAP and strong Excel knowledge is a plus
• 2+ years of experience in high-end customer service, supply chain & logistics or sales

Apply directly to Kinag Csabai – Research Consultant, for a short, pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 579
Web page:

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