|Location: YEOVIL, SOMERSET||Salary: 18500.00 - 19000.00 GBP Per Annum|
|Sector: Business Support||Job Type: Permanent|
|Shift Type: FULL TIME||Applications: N/A|
|Posted: 9 months ago||Reference: 3066366|
Want to make use of your exceptional communication and leaderships skills in a new challenge?
Then we may have the perfect opportunity for you!
Reed Recruitment are delighted to be supporting a leading organisation in Yeovil with their search for a new Customer Services Team Leader to join their lively team.
You will lead and develop the Customer Services team in providing an exceptional level of support to customers. You will ensure that the team deal with a range of customer queries, returns and order enquiries in a fair and consistent way. You will handle escalated customer queries in an effective and professional manner and take on ad hoc duties to support the team as and when needed.
This is an excellent opportunity for a driven and motivated individual with previous experience in a leadership role as you will assist with recruitment and selection of new team members, effectively address performance issues and conduct regular one to one reviews with staff. The team are also looking for you to analyse existing procedures and make improvements to improve efficiency and ensure a seamless experience for customers.
The ideal candidate will have proven abilities to prioritise a team workload, use your own initiative and work as part of a team. You will be an excellent communicator with a genuine interest in Customer Services and enhancing customer experiences. The ability to understand the needs of a business on a wider scale is needed as well as a good understanding of management best practices.
Sound like you? Then please apply today or get in touch to find out more on 01225 421314 / Tamsin.firstname.lastname@example.org!
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