This is a temporary ‘working from home’ opportunity to assist in Customer Services, responding to customer telephone enquiries regarding their orders and delivery arrangements, and also handling basic queries relating to product warranties, delivery charges etc. Any more complex / technical queries will be referred to a more experienced member of the team.
You will need to have excellent communication skills - with a confident telephone manner and the ability to explain things clearly. Strong attention to detail is also required. This role will involve working from home, so you will need to have access to a quiet environment where you can concentrate and where there won’t be too much background noise. You’ll also need access to a phone, PC or laptop, and reliable internet connection. A headset can be provided.
Hours of work will be 9am to 5.30pm, Monday to Friday. The position is to start ASAP and will initially be temporary until the end of August. It’s possible this assignment may extend for a few weeks into September.