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Customer Services Officer

Location: oxford Salary: 9.52 - 12.82 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 5 months ago Reference: 3043109
Are you passionate about Customer Service? Are you looking for a new challenge? The Oxford City Council are currently seeking an enthusiastic Customer Services Application Officer to join their team in the heart of Oxford City Centre.

Location – Oxford, Oxfordshire
Pay - £9.52-£12.82 per hour depending on experience, plus holiday pay
Start date – 17th July 2017
End date – 1st September 2017

Job Purpose:
To deliver an excellent customer service to customers visiting and contacting the Council by telephone and other multi-media channels.

Key Roles & Responsibilities:
Receive and assist customers visiting, telephoning and contacting the Council through other multi-media channels, to high standards of customer care. Make internal and external calls including liaising with internal teams, 3rd party agencies and contractors.

Deal with customer enquiries and application requests for the range of services defined, promptly and pro-actively, taking the case wherever possible to conclusion including the updating of the appropriate computer system.

Use comprehensive ICT systems to manage enquiries, provide information and access administrative systems. Updating and maintaining databases and undertaking other administrative tasks as directed and within agreed standards in terms of accuracy, service standards and authority levels. Extracting information including graphical display as requested.

Processing applications for the following services: Housing (which includes but is not restricted to HMO’s, Right to Buy, Housing Needs) Planning, Building Control and General Licencing and other services identified through business improvement processes in line with Service Level Agreements and performance targets.

Undertake home visits if required as part of the application process and in the assistance of our more vulnerable customers who are unable to access Council buildings.


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