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Customer Services Manager

Location: COLCHESTER, ESSEX, UNITED KINGDOM Salary: 28,000-35,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 16
Posted: 2 months ago Reference: X3-432129

I am currently recruiting an Customer Services/Office Manger for one of my clients. They are a rapidly growing client in the Colchester area. You will be responsible for managing all the staff within the office.

Main Duties

• Managing a team of approximately 10 staff

• Building and maintaining a good working relationship with all customers and clients

• Working closely with all departments across the office and staff out on the field

• Collating accurate reports for customers and staff

• Producing weekly and monthly reports

• Analysing all figures and ensuring all are accurate and regularly updated

• Ensuring all targets are met daily, weekly and monthly

• Ensuring all Service Level agreements are being adhered to and met in a timely manner

• Analysing all figures and ensuring all are accurate and regularly updated

• Communicating effectively to all team members so the entire team are working towards the one goal

• Carrying out regular development staff reviews and devising training plans for staff where required

• Ensuring all staff are carrying out their day to day duties in the best way that they can

The Ideal candidate will be/will have:

• Excellent communication skills

• Meticulous attention to detail

• Previous experience working as an Office Manager or similar role

• Extremely well organised

• The ability to deal with any issues which may arise both internally and externally

• The ability to prioritise their own workload as well as the teams

• The ability to deal with queries over the phone and via email

• Target driven and results orientated

• Excellent IT skills and the ability to produce reports

• Happy to work in a fast paced environment

What you will get in return:

• An attractive basic salary

• The ability to become part of a growing organisation where you can incorporate your own ideas

• Free Car Parking

• A nice friendly working environment

If you have experience working as an Office Manager or a Customer Services Manager then please apply by clicking on the link below

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