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Customer Services Manager

Location: BRIGHTON, EAST SUSSEX, UNITED KINGDOM Salary: 33,000.00-33,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Insurance Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 9 months ago Reference: X3-221753

An excellent opportunity has come up to join a fantastic company and lead their Customer Support function. 

 

Job Description

  • Lead and develop a team of Customer Support Representatives 
  • Liaise with other departments to ensure internal projects are completed within timescales and to ensure your department continues with its strategic direction 
  • Ensure all policies and procedures are maintained and developed where necessary
  • Complete risk assessments and deal with any case escalations 
  • Ensure all departmental and individual team targets are met 

Experience Required

  • Proven experience leading and developing a contact centre
  • Excellent knowledge of customer service techniques and call handling environments at a senior level
  • In-depth and current knowledge of contact centre trends 
  • Experience with forecasting contact centre volumes 

Don't miss out on this great opportunity and apply now!

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