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Customer Services Manager

Location: CANARY WHARF, LONDON Salary: 33000.00 - 36000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: 2
Posted: about 1 year ago Reference: 3216566
Customer Services Manager

Location: Canary Wharf, London

Salary: £33,000 minimum (negotiable)

Job Type: Permanent, full-time (Mon-Fri, 9am-5pm)

The Company
They are a small, specialist online ticketing company. Outstanding service is at the heart of their competitiveness and they are looking for an exceptional candidate to take on leadership of their customer services/support team.

Main Duties
Your primary responsibility will be ensuring their customer support team operates effectively on a day-to-day basis, as well as having important input into developing their procedures, processes, and systems to ensure they provide the very highest level of service to help drive success and growth for the business.

They have a team of five people and you will manage them in their customer support responsibilities, whilst working in close communication with other senior staff members. As a small business, the role requires a proactive, hands-on candidate that leads by example and who is both able and eager to involve themselves in many aspects of the company. Responsibilities include:

• Ensuring a cohesive and productive team with high morale
• Line managing, coordinating and delegating workloads
• Mentoring and supporting the team on delivering the best possible customer support by telephone and email
• Monitoring communications for quality and accuracy, and promoting high work standards throughout the team
• Managing and developing their approach, policies, and systems to continually improve the quality and efficiency of their customer support
• To better serve their customers, it’s important to have hands-on understanding and experience of their products. Therefore, you will also be managing the ticket operations for a few select events they sell for
• Helping to fulfil and dispatch customer ticket orders as and when necessary

Key Attributes

As the leader in customer support, you will have exceptional written and oral communication skills and genuinely thrive on customer interaction and delivering the very best service to make the company stand out.

You will also possess strong leadership skills to get the best out of the team and be capable of developing reports and plans to deliver ongoing improvement.

They have a friendly and relaxed working environment so personality is important. However, this must be matched with the dedication, work-ethic, skills and attitude to perform to the very highest of standards.

• Outstanding written/email skills; able to write content and communicate in a clear, well-written style to suit the target audience
• Excellent oral/telephone communication and inter-personal skills; able to form effective relationships with customers and employees
• Ability to effectively handle all types of customer enquiry from product assistance to complaints
• A genuine desire and enjoyment in helping customers and championing their service and values
• A high level of accuracy with impeccable attention to detail
• A positive, enthusiastic, and motivated individual
• A hard worker with strong determination to drive growth and success
• Native level in written and spoken English
• Educated to university standard or higher
• Any additional languages (particularly Spanish) a bonus

How to apply: Please click APPLY now or email quoting the job title. Suitable candidates will receive a full job description / call to discuss in more detail.

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