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Customer Services Assistant

Location: BOTLEY, OXFORDSHIRE Salary: 8.44 - 9.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 5 days ago Reference: 3159531
My client in Oxford is currently looking for a Customer Service Assistant to join their team on a temporary to permanent basis.

They are a global organisation within the banking sector that are looking for someone with exceptional customer service skills to deliver to their customers. If you have the potential they will provide serious progression opportunities.

Full training will be given but my clients looking for people who can hit the ground running –so face-to-face customer service experience is a must; you’ll be equally at ease assisting a customer with a banking transaction or discussing the benefits of one of their brilliant products.


Key responsibilities:

• Maintain up to date knowledge of company and competitor products and effectively use the point of sales material.
• Ensure all administration activities are completed in an effective and timely manner.
• Deliver exceptional customer service by putting customers at the heart and by following the agreed service standards. Ensure that all customer complaints are dealt with professionally and in line with agreed process.
• Maintain up to date knowledge of all company policies, procedures and product compliance requirements.
• Be the local ambassador through supporting local communities and nominated charities.
• Ensure adherence at all times to all risk management processes within Store Sales in accordance with Company’s risk and control framework

Experience and skills:

• A retail background with passion for customer service
• Cash handling and face to face customer interaction
• Must be numerate with high attention to detail
• Excellent communication and interpersonal skills
• Self-motivation, a positive and an enthusiastic ‘can do’ attitude
• The ability to be flexible and adaptable
• Good IT skills
• Planning and organisational skills

If you would be interested in this role then please send up up to date CV and a few lines of why you think you would be good for this role to Punam.nayee:reedglobal.com.





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