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Customer Services Application Team Leader

Location: OXFORD, OXFORDSHIRE Salary: 17.00 - 18.25 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3071759
Are you passionate an experience Team Leader/Manager? Are you looking for a new challenge? The Oxford City Council are currently seeking a Customer Services Application Team Leader to join their team in the heart of Oxford City Centre.

Location – Oxford, Oxfordshire
Salary- £33,235
Start date – 13/08/2017
End date – Possible temp to perm. Currently until Mid-September 2017

Job Purpose:
• To ensure the Applications Team delivers a high performing applications processing service
• To ensure the Application Team’s customers receive world class customer service
• To implement customer-focused solutions in the Applications Team where the need or opportunity for process improvement is identified

Key Roles & Responsibilities:

• To manage the Applications Team resources to deliver a high performing applications processing service that adheres to relevant legislative and statutory requirements
• To manage the flow of work carried through the Applications Team including allocation, monitoring and escalation of outstanding items
• To ensure all customers who contact the Applications Team receive world class customer service and resolution to their enquiries at all times
• To design and deliver an effective programme of performance management that inspires & develops individuals to ensure their objectives and targets are achieved
• To implement customer-focused solutions where the need or opportunity for process improvement has been identified. This includes driving continuous service improvement, challenging existing practice, pursuing innovation and actively seeking ways of achieving greater outcomes and leaner delivery (GOLD)
• To liaise with customers, their representatives, other council teams, external organisations, contractors, etc. to ensure full customer enquiry resolution. This includes ensuring that the Council’s procedures for responding to customer feedback (inc. complaints) are followed
• To participate in the Recruitment and Selection processes
• To manage finance & risk at section level (including ensuring compliance with the Constitution & Standing Orders and ensuring value for money)
• To take responsibility for your personal development by seeking out opportunities to undertake training in services delivered by the Applications Team to expand and update your knowledge of Council services
• To contribute to the delivery of objectives identified in the operational, service & corporate plans in line with the Council’s policies, plans & strategies
• To contribute to projects & corporate programme boards as required
• To deputise in the absence of the Customer Services Manager and Customer Services Applications Manager
• Carry out any other reasonable duty compatible with the overall objectives of the Customer Services Application Team.

If you have the relevant experience required and are interested please apply to the advert with an up to date CV and short cover letter.

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