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Customer Services Advisor

Location: WALLINGTON, SURREY, UNITED KINGDOM Salary: 18,700-21,500 GBP (UK Pounds) Per annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: 6
Posted: 2 months ago Reference: X3-376487

I am currently working on behalf of a well known organisation who are looking for two customer service/call agents.

You will be required to carry out the following duties:

  • Record information from members of the public via the telephone or other relevant medium.  Question the source where possible to ensure best information is received. 
  • Input the sanitised information onto the database before forwarding to the appropriate Intelligence unit or external agency, ensuring information complies with data protection and disclosure requirements. 
  • In the event of the Contact Centre receiving information regarded as time critical or a threat to life, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response. 

You will need to have previous call centre experience and have a DBS checked dated within the past 12 months (or be prepared to have one taken up). There are a variety of shifts available and they are detailed below:

Monday – Friday Call Agents:
37.5 hour week
Alternate weeks of:
8:00am – 4:30pm and 12:30pm-9:00pm.

Starting Salary = £18,748.21 (£9.61 p.h)
Mid Probation (3mths) = £19,174.31 (£9.83 p.h)
Confirmed in Post (6mths) = £19,919.97 (£10.22 p.h)

First two weeks in post will be training:

1st week = 10:00 – 16:00
2nd week = 09:00-17:00

OR 24/7 Call Agents:
24/7 call agents work a four on, four off shift pattern. With the following repeating shift times:

07:00 – 19:00 (12 hr shifts, 1.25-hour break, 10.75 hours paid)
08:00 – 20:00 (As above)
14:00 – 00:00 (10 hr shifts, 1-hour break, 9 hours paid)
21:00 – 07:00 (As above)

Starting Salary = £20,376.89 (£11.31 p.h)
Mid-probation (3mths) = £20,770.64 (£11.53 p.h)
Confirmed in post (6mths) = £21,459.71 (£11.91 p.h)

First two weeks in post will be training:

1st week = 10:00 – 16:00
2nd week = 09:00-17:00

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