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Customer Services Advisor

Location: GREENFORD PARK, MIDDLESEX, UNITED KINGDOM Salary: 20,000-25,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 3
Posted: 6 months ago Reference: X3-293304

Are you an all-rounder with experience in Customer Service and Administration? 

If so, this could be the role for you! 

This multi-award winning wholesaler are looking for a Customer Services Advisor to join their small and inclusive team. 

Job Title: Customer Services Advisor
Reports To: Office Manager
Date: January 2020
Location: Greenford
Salary: £20K - £25K (dependant on experience) 
Hours: 9am to 5pm, Mon-Fri

Job Purpose

To provide professional, efficient and welcoming reception area, ensuring exceptional customer focused standards are delivered at all times. To provide efficient and accurate administration support.

Main Duties and Responsibilities

• Answering customer telephone enquires
• Replying to customer e-mail enquires – 1hr response time
• Developing relationships with customers
• Processing customer registrations & updating customer accounts
• Processing faulty products and shortages
• Taking and entering card payment receipts – processing invoices
• Co-ordinating transporters and uploading proof of export documents
• Greeting clients visiting the office, providing refreshments
• Coordinate with warehouse team customer requests and delivery schedule
• Keeping up to date with product availability, product launches, services providing
• Admin filing, office work
• Updating written templates
• Basic website updates

This is an immediate requirement, with a start date in March. Please show your interest by applying straight away! 

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