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Customer Services Advisor

Location: EXETER, DEVON Salary: Salary Negotiable
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 11 months ago Reference: 3060841
A fantastic opportunity to join a leading manufacturer and distributor in the South West with a proven, continuing record of growth.

Our client is looking to recruit a Customer Services Advisor who will join an established team, responsible for processing sales via telephone / fax / email and dealing with customer queries resulting from sales.

This role requires an individual who possesses excellent communication skills with a confident, pleasant telephone manner.

Key responsibilities of the role will include:
- Ensure all calls are dealt with in a friendly and professional manner
- Support and liaise with the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information
- Assisting customers with floor plans and quantity calculations
- Responding to and solving customer problems / queries / complaints
- Liaising with warehouse / carriers with reference to distribution
- Input telephone, e-mail or faxed orders onto the sage telesales system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers
- Administration of correspondence generated from proformas / invoices and distribution documentation
- Log customer issues onto the Sales Logix system, detail all relevant communication to customers
- Working with the team to achieve various other tasks as required

It is essential you have excellent communication skills due to the volume of contact with customers. Experience of working with a customer service / sales order processing environment, would be highly advantageous.

This is a fantastic opportunity to join a market leader in their field. Our client is offering a highly competitive salary and benefits package and provide an excellent environment in which to flourish.

For more information on this great opportunity, please apply below, or call Matthew Ballard – Business Manager on 01392 262 670.

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