|Location: Bristol||Salary: 20000 - 20000 GBP Per Annum|
|Sector: Business Support||Job Type: Contract|
|Shift Type: N/A||Applications: N/A|
|Posted: 5 months ago||Reference: 3108632|
6 Month Contract initially with strong possibility to go perm.
Create and update weekly reports and distribute to the relevant departments
Ensure all correspondence (calls, emails and letters) are answered professionally and courteously, and dealt with in a timely manner.
Ensuring all customer home issues are raised accurately on the system and the team are updated on any progress
Accurately update and maintain the customer service system and database logs
Liaise between sub-contractors and the division to ensure maintenance requests are carried out within the agreed timescales
Check, code and process invoices weekly, flagging any concerns or issues to the team
Liaise with other departments to gather information required for customer queries or complaints
Close liaison with the Customer Service Executive and Team Leader on actions and workload
Updating office boards with customer care scores and results
Support the whole department where needed, proactively looking for opportunities to assist and alleviate admin tasks
Scanning, posting and filing of documents as required
Communicating to customer via email or letter as instructed
Creating and sending updates and memos to other team members or other departments
Proven track record in administrative role within a customer service environment
Intermediate to advance level in MS Excel (pivot tables, formulas, graphs), Outlook and Word
Ability to generate professional correspondence unaided
Excellent telephone skills
Team player, supportive of colleagues
Ability to deal with disgruntled customers
Some construction and building knowledge helpful with a willingness to learn
Self-confident, decisive, resilient and able to thrive under pressure in a fast-paced environment.
Self –disciplined, with excellent time management skills, and flexible in order to achieve results.
Good inter-personal skills and ability to deal with people from diverse backgrounds.
10.00 - 12.82 GBP Per Hour
HIGH WYCOMBE, BUCKINGHAMSHIRERead more
17000 - 21000 GBP Per Annum
POTTERS BAR, HERTFORDSHIRERead more
22000.00 - 26000.00 GBP Per Annum, inc benefits
MAIDENHEAD, BERKSHIRERead more
18000 - 18000 GBP Per Annum
FINCHLEY, LONDONRead more
10.11 - 10.5 GBP Per Hour
WOLVERHAMPTON, WEST MIDLANDSRead more