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Customer Service Team Manager

Location: CARDIFF, SOUTH GLAMORGAN Salary: 25000 - 25000 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 6 days ago Reference: 3094724
Reed are delighted to be working alongside one of the UK's leading suppliesr of healthcare and pharmasutical products.  We are seeking a Customer Care Manager to take over the growing Contact Centre Customer Care operation based in Cardiff. 

On offer is an excellent starting salary of £25K with realistic OTE of £27K. 

The successful candidate will have the following duties and responsibilities:- 

- Managing the daily operation of the contact centre, including resource planning and work load allocation. 

- Monitoring of incoming and outbound calls to ensure the quality is in line with industry requirements. 

- Regular monitoring of staff performance including identifying training needs. 

- Coordinating with management regarding staffing levels.

- Ensure technical understanding of products and service on an ongoing basis. 

- Providing regular reports to management on staffing performance. 

- Related duties. 



The successful candidate will need to be able to demonstrate the following skills and capabilities:- 

- Ability to work well in a team wigthin a fast-paced environment. 

- Leadership skills and ability to motivate and develop staff. 

- Experience in performance management. 

- Ability and demonstratable experience of setting, meeting and exceeding targets. 

- Excellent people management skills. 

If you feel this role is suitable for you then please apply using the link below. 

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