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Customer Service Team Leader

Location: LIVERPOOL, MERSEYSIDE Salary: 11.00 - 13.75 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 3
Posted: 2 months ago Reference: 3093865
I have a fantastic opportunity within a financial organisation! My client is looking for an individual with a passion for customer service to join a new team as a Customer Service Team Leader. You would be lucky enough to work in the prestigious business district in Liverpool City centre. This role temporary to permanent and is a chance to make the role your own! Best of all, you wouldn’t have to work weekends or evenings! So, if you are available immediately, want to work for a well-established, growing company with exceptional support and training please see a few more details below.

Monday – Friday 9AM - 5PM

35 hours per week

Up to £13.75 per hour plus holiday pay which is the equivalent of up to 25K when this role goes permanent

Job spec;

• Growing a team, having an influence with recruitment of advisors
• Conducting staff appraisals
• Ensure the team are delivering on their call targets
• Providing support to current and new staff under your supervision
• Being an escalation point for difficult phone calls/situations
• Collating data on call statistics to provide to management
• Can manage own budget, and deal with technical enquiries
• Managing staff retention

Person spec;

• Previous experience in a call centre environment as a team leader/supervisor is essential
• To manage and grow a team of advisors
• The ability to take ownership and make decisions
• The ability to pick up new systems quickly

Benefits whilst working through Reed as a temporary member of staff:

• Holiday pay
• Temporary to permanent opportunity
• Pension scheme
• Weekly pay
• Opportunity to start this role within a week of interview
• City centre location

Benefits once the role goes permanent with the company: 

• Private Health
• 25 days holiday plus Bank Holidays
• Pension Scheme
• Life Assurance
• Car Leasing
• More benefits to be mentioned upon offer


If you, a friend or family member are interested in applying for this position then please apply online or send your updated CV to our Executive Temporaries Consultant Naomi.Baldwin@reedglobal.com outlining your suitability for this position.





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