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Customer Service Team Leader

Location: LIVERPOOL, MERSEYSIDE Salary: 11.00 - 13.75 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 3
Posted: 8 months ago Reference: 3093865
I have a fantastic opportunity within a financial organisation! My client is looking for an individual with a passion for customer service to join a new team as a Customer Service Team Leader. You would be lucky enough to work in the prestigious business district in Liverpool City centre. This role temporary to permanent and is a chance to make the role your own! Best of all, you wouldn’t have to work weekends or evenings! So, if you are available immediately, want to work for a well-established, growing company with exceptional support and training please see a few more details below.

Monday – Friday 9AM - 5PM

35 hours per week

Up to £13.75 per hour plus holiday pay which is the equivalent of up to 25K when this role goes permanent

Job spec;

• Growing a team, having an influence with recruitment of advisors
• Conducting staff appraisals
• Ensure the team are delivering on their call targets
• Providing support to current and new staff under your supervision
• Being an escalation point for difficult phone calls/situations
• Collating data on call statistics to provide to management
• Can manage own budget, and deal with technical enquiries
• Managing staff retention

Person spec;

• Previous experience in a call centre environment as a team leader/supervisor is essential
• To manage and grow a team of advisors
• The ability to take ownership and make decisions
• The ability to pick up new systems quickly

Benefits whilst working through Reed as a temporary member of staff:

• Holiday pay
• Temporary to permanent opportunity
• Pension scheme
• Weekly pay
• Opportunity to start this role within a week of interview
• City centre location

Benefits once the role goes permanent with the company: 

• Private Health
• 25 days holiday plus Bank Holidays
• Pension Scheme
• Life Assurance
• Car Leasing
• More benefits to be mentioned upon offer

If you, a friend or family member are interested in applying for this position then please apply online or send your updated CV to our Executive Temporaries Consultant outlining your suitability for this position.

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