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Customer Service Team Leader

Location: UXBRIDGE, MIDDLESEX Salary: 20000.00 - 22000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: 3093825
Reed Uxbridge currently have an exciting opportunity for a Customer Service Team Leader  to join a well established company in Uxbridge. 

Key Responsibilities; 

- Supervising a customer service team
- Delegating emails that have been received to members of the team, within the SLA given
- Prioritising incoming calls from customers in relation to customer queries/problems
- Updating the customer’s care notes after every call 
- Keeping up-to-date at all times with products, promotions, procedures and services 
- Assisting in the administration of procedures and correspondence
- Taking ownership and handling customer escalations in accordance with company policy




The ideal candidate will have strong customer service skills and will have previous experience within a Supervisory or Team Leader position. 

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