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Customer Service Team Leader

Location: ST. HELENS, MERSEYSIDE, UNITED KINGDOM Salary: 30,000.00-30,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: 10
Posted: about 1 month ago Reference: X3-218359

My client based in St Helens are currently recruiting for a Customer Service Team Leader on a full time, permanent basis.

My client are a global company with huge success all around the Europe. They are a family run business with family value who really invest in their staff. They are currently going through a huge continuous improvement scheme to streamline the businesses processes and make the customer’s journey better than ever.

If successful, you will be responsible for managing and developing the Customer Service team on a day-to-day basis ensuring the running of an efficient and effective department, by co-ordinating the processing of all customer orders from receipt of order through to invoicing, whilst ensuring customer centricity is at the forefront of every action taken.

Salary and other benefits

  • Excellent starting salary of £30,000 per annum
  • 10% annual bonus
  • Working hours of Monday – Friday, 08:30AM – 5:00PM
  • Free Parking on site
  • Excellent professional development opportunities
  • 25 days holiday + bank holidays (33 days in total)
  • Pension scheme – 7.5% employee contribution
  • Life assurance
  • Perk box membership – Employee discounts and offers
  • Gym membership

Daily Duties

  • People Management – Operation of and continued development of a positive, motivational culture and system of management for the CST.
  • Process Improvement – Optimisation of all CS processes
  • Resource Management – Optimise use of resources, both human and ICT, to ensure a best- in-class customer experience
  • Lead and support our Continuous Improvement journey – Understanding our CI Framework & lead by example and promote engagement with CI from all areas of the business
  • Cross-functional Teamwork - Establish positive alliances and routine methods of engagement with other KI business functions
  • Reporting – Provision of routine and ad-hoc reporting on all key performance areas
  • External Customers - Processing of customer orders to deliver best in class service to meet/exceed customer expectations – delivery on time in full and invoice accuracy. Provide on-going support to customer queries and reporting information when required.
  • All order processing is ultimately through SAP but significant elements are currently paper-based.
  • Daily visual management system in place to support resource allocation.
  • KI Commercial Team – Working closely with the Commercial Team in relation to customer account and customer pricing information. Some ad hoc reporting required.

Essential skills:

  • Customer facing/services experience
  • Excellent verbal and written communication skills
  • Able to work autonomously, quickly, accurately and to tight deadlines
  • Good administrative skills and PC literate
  • Good level of MS Office, Excel, Outlook
  • Strong organisation and time management ability
  • Ability to collect, organise and analyse data
  • Preparation and distribution of reports
  • Ability to establish rapport internally and externally
  • Flexible and adaptable
  • Ability to work with confidentiality and discretion
  • Able to work autonomously, quickly, accurately and to tight deadlines
  • Team worker

Desirable skills:

  • Experience of arranging international shipping
  • Experience of using SAP
  • Full UK driver’s license
  • Private sector manufacturing experience

Please apply directly via the link provided to fast-track your application or if you have any questions give me a call on 01925 414222 – Scott Nevett.

Best of luck with your application.

 

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