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Customer Service Team Leader

Location: WIMBLEDON, LONDON, UNITED KINGDOM Salary: 30,000.00-33,000.00 GBP (UK Pounds) Per annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 10 months ago Reference: X3-217115

Customer Service Team Leader


Wimbledon SW19


My client a global specialist software house is seeking an experienced Team leader who can co-ordinate trainers across the UK as well as supervise a small team of client support executives who assist clients on the telephone and assist with any queries or training they may need

This role will involve training and mentoring new starters and established members of this small team as well as coordinating workshops and meetings and monitoring the output and quality of work from the team

The expectation is also to support the clients in their day to day use of software and provide bit size training sessions to assist them with their needs when required.

You will also be expected to work closely with the Professional Services Manager, managing the day to day operational delivery and internal business processes.

Looking after training and consultancy schedules and ad hoc projects

This is a client facing role and will require excellent communications skills working closely with other members of the business to deliver best-in –class outcomes for the client


Candidates should:

-Ability to lead a small team

-Strong analytical ability to troubleshoot and ability to diagnosis technical software issues

-Ability to deliver a professional image

-Excellent oral and written English communication skills, including business and phone etiquette

-Knowledge of software implementations, system workflows, implementation best practices, and project management would be an advantage

-Ability to plan and deliver training to employees and clients

-Self-motivated team player with strong inter-personal skills

-Fast learner with the ability to absorb complex information quickly

-Ability to translate sometimes complex technical information in to a form that less technically savvy users are able to understand

-Ability to prioritise workload to meet agreed SLA’s

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