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Customer Service/Finance Assistant

Location: BODMIN, CORNWALL Salary: 17000.00 - 18000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 5 days ago Reference: 3077436
A busy and rapidly expanding business in Bodmin is URGENTLY looking for a Customer Service/Finance Assistant to join their bright and vibrant Customer Finance/Internal Sales Office.

The role would entail a certain element of credit control so applicants with these skills would be preferable






Main responsibilities will include:

Customer Finance
- Taking customer payments over the phone
- Approving orders
- Creating new accounts
- Sales Invoicing & Credit memos
- Franking and Mailing of Post in absence of Receptionist.
- Reception duties in absence of Receptionist.
- Implementing agreed customer contact and loyalty programmes to promote increased cross selling of products as directed.

Sales
- Professional and efficient handling of sales enquiries to agreed standards.
- Professional handling of incoming calls and visitors
- Provide a comprehensive service to our customer base as directed by the Sales Office Manager.
- Ensuring all orders received into the Company are processed through the system on a timely basis for despatch to customer within Company standard of 3 to 5 days from receipt of order.
- Monitor the warehouse shipments to ensure all paperwork has been received and all orders are on schedule
- Advising customers on expected delivery days
- Dealing with customer returns, raising customer non-conformances & return orders as appropriate
- Timely and efficient management of sales produced paperwork including filing of POD’s and sales orders.
- Supporting the sales team at all times, passing on new leads after qualification, tracking leads and enquiries and generating new leads through outbound sales activity.
- Maintaining the companies customer database and ensure all companies sales, lead generation and order taking activity is recorded onto the CRM database.
- Offering promotional product and offers to customers to agreed levels and at agreed times as directed by the Sales Office Manager
- Working closely with and in support of the Sales Office Manager and the achievement of her wider responsibilities and goals at all times or as directed as the business dictates.
- Feed back of product based customer comments
- Processing and amending Personalised packaging orders.






You will have a forward thinking attitude and experience in a sales focused role, from receiving orders to invoice and credit control.

Basic I.T. skills and good knowledge of Excel is essential. 

Please apply online including your salary expectations and notice period in the covering letter.

Please email any enquiries to geraldine.toogood@reedglobal.com

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