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Customer Service Representative with Spanish and Italian / French

Location: BRNO Salary: Salary Negotiable
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3043352
You will be in charge of:

* Providing support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
* Inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
* Evaluating calls received into the Customer Service group, determining customer needs and handling or escalating accordingly.
* Reconciling any faxes, e-mails, etc. received from Customers on a daily basis.
* Creating price quotes and replacement unit processing for Customer when applicable.
* Verifying changes (e.g. address, email) for Customers, placing records in the call tracking system and taking appropriate action.

For this role you should have the following:

* Good command of Spanish, English and Italian or French
* Knowledge of MS Office products such as Word and Excel
* Excellent time management with a pinch of multitasking
* Good communication skills
* Detail-oriented personality
* Flexible and can-do attitude
* Ability to work in a team (team player)
* Desire to learn
* Reliability

Our client offers:

* Competitive financial recognition
* 5 weeks of vacation
* Pension scheme and life insurance
* Contribution to meals in the company canteen
* Free language courses
* Talent development
* A structured career path: opportunities to advance both horizontally and vertically
* External and internal trainings: you will have chance to develop both on a professional and personal level
* Membership at the biggest gym in the city at a significantly reduced price
* Vouchers for wellness centres, pharmacies, cultural and sport centres twice a year
* A dynamic and multicultural working environment

Location: Brno, Czech Republic
Contract: Permanent
Working hours: 8 hours/day, Mon-Fri, no night shifts, different starting times (8.00, 8.30, 9.00 according to a shift)
Interview process: Phone and Skype

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