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Customer Service Representative with Dutch

Location: BRNO Salary: Salary Negotiable
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 9 months ago Reference: 3115315
Do you speak fluent Dutch? Our client is a global company whose products are helping in more than 100 countries all over the world. If you want to learn new things, work in a multi-national company and really practise your language skills, then this is a job for you.

This position is perfect for fresh graduates.

You will be in charge of:

• Providing support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
• Evaluating calls received into the Customer Service group, determining customer needs and handling or escalating accordingly.
• Reconciling any faxes, e-mails, etc. received from Customers on a daily basis.
• Creating price quotes and replacement unit processing for Customer when applicable.
• Verifying changes (e.g. address, email) for Customers, placing records in the call tracking system and taking appropriate action.

For this role you should have the following:

• Good command of Dutch (B2 at least)
• User knowledge of MS Office products such as Word and Excel
• Excellent time management with a pinch of multitasking
• Good communication skills
• Detail-oriented personality
• Ability to work in a team (team player)
• Desire to learn

Our client offers:

• Competitive financial recognition
• 5 weeks of vacation
• Pension scheme and life insurance
• Discounted meals in the company canteen
• Free language courses
• Talent development
• Opportunity to spend 8 paid hours a year doing charity work of your own choice
• Charity events (sports events, blood donation, Christmas market, donations, ...)
• Multisport card for 250 CZK/month
• Cafeteria programme (benefits according to your preferences)
• Discounted mobile phone tariff

Location: Brno, Czech Republic
Contract: Permanent
Working hours: Mon-Fri, various day shifts
Starting date: Asap
Recruitment process: Face-to-face or phone/Skype interviews

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Lucie Kučerová, REED – MSS,

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