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Customer Service Representative

Location: FOLKESTONE, KENT Salary: 15100.00 - 19400.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 1 year ago Reference: 3046271
Customer Service Representative Job Purpose:
Contribute to thriving sales team with great customer services and the ability to meet the needs of clients who need assistance. Provides sales and customer service support to customers calling, emailing, live chatting or instant messaging the team.

Customer Service Representative Duties:
Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
Maintain thorough and accurate customer service records
Keep confidential records and financial information private and secure
Learn how to use database systems and technology to deliver great customer care
Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
Work as part of the sales team to drive positive company sales results
Help customers register online and process their orders
Check product availability for customer orders and order or restock items if necessary to satisfy the customer
Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
Communicate with customers about their orders, including any delays or changes in delivery

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