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Customer Service Representative

Location: BURY ST. EDMUNDS, SUFFOLK, UNITED KINGDOM Salary: 20,000-20,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 1 month ago Reference: X3-357509

Reed Business Support are looking for a Customer Service Representative for our clients based in Bury St Edmunds

Duties:
- To provide customers with a high level of customer service via email and over the telephone.
- To assist customer in financial difficulty and provide repayment options to customers who cannot afford the plan originally agreed.
- Manually verify loans that have not automatically been approved by the system to ensure the potential customer meets the requirements for a loan.
- Check customer information against the CIFAS fraud database.
- Liaise with third party companies in regards to customers entering a Debt Management Plan, IVA, Debt Relief Order etc
- Work in line with FCA guidelines.
- Ensure all queries via email are auctioned. 

 

Salary - £20k 

Hours - Fulltime 

 

Please email you CV to Marcella at Reed Ipswich 

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