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Customer Service Project Officer - LC

Location: CATFORD, LONDON, UNITED KINGDOM Salary: 17.73-22.04 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: FULL TIME Applications: 11
Posted: 7 months ago Reference: X3-352075


My client are a South East London Local Government Office who are seeking an experienced Customer Service Project Officer to support the Housing element of their business.

Main Purpose of the job:

  • To produce information pertaining to the services offered by the Housing Needs Group
  • To deliver an effective and responsive ‘communications, enquiries and complaints’ service to all customers for the whole of Group
  • To provide management and monitoring of the processing of complaints and official correspondence to the Housing Needs Service
  • To effectively liaise with Corporate Complaints in ensuring all corporate targets are met
  • To lead and manage specific Housing Needs Service Group Projects
  • To provide accurate and timely reporting information in respect of complaints and enquiries performance
  • To support the continuous improvement of the Housing Needs Group via the implementation of projects and the effective management of complaints, enquiries and correspondence

If you are a strong Customer Service Project Officer with a Housing background please do not hesitate to submit your CV today!

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