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Customer Service - Part Time

Location: BELFAST, COUNTY ANTRIM Salary: 8.00 - 8.64 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 12 months ago Reference: 3068066
Excellent opportunity for a Part Time Experienced Customer Service Advisor to join a large expanding company in the outskirts of Belfast.

Temporary Position initially for 3 months with the view of going Permanent
One Part Time Position 20 hours/week Mon-Friday 9am-1pm

There is also 3 hours on a Saturday to be covered on a shift rota basis which will be paid overtime.
Pay rate at £8.64 per hour. Salary £16848

Key Accountabilities:

Take and resolve high volume customer queries within laid down procedures relating to:-
• Orders, contract prices, to-follows, special orders, warehouse and delivery errors, and administration queries.
• Receive, address and resolve customer complaints
• Maintain a full knowledge of operation procedures that affect the role.
• Take orders, process faxed orders.
• Be familiar with Hospital/Retail initiatives.
• Process credits and debits on Hospital contract prices.
• Follow all Branch procedures relating to missing claims and returns.
• Take responsibility for all calls received.
• Manage urgent order requests.
• Adhere to all acknowledged deadlines.
• Advise manager when special action is required.
• Maintain Database customer query entries
• Liaise with warehouse, transport and inventory.
• Carry out courtesy calls in accordance with schedule.
• Maintain standards in accordance with Health & Safety policy.
• Provide customer care at the highest level to ensure maximum customer satisfaction.

Knowledge, Skills and Experience Required:
Job Knowledge to be provided
• Warehouse procedures
• Transport procedures
• Inventory procedures
• Security procedures
• Audit trails
• Product Knowledge Skills and Experience
• Intermediate Numeracy and Literacy
• Ability to use initiative
• Customer care
• Good telephone manner
• Sound keyboard skills
• Attention to detail
• Good communication skills
• Intermediate MS Word and Excel
• Intermediate Outlook

Please be aware that due to location, access to your own transport is desirable as public transport to this location is limited.

If interested please send updated CV via the link below to Claire Sheerin – REED Belfast 02890330812

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