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CUSTOMER SERVICE OFFICER

Location: HEATHROW, MIDDLESEX Salary: 20000.00 - 21000.00 GBP Per Annum, inc benefits
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: 5
Posted: about 2 months ago Reference: 3054353
The client is a well established retail organisation which is offering a salary of £20-21k.

This is a 3 month contract with the view to potentially go permanent. 

My client is offering a fantastic working environment with great incentives as well as genuine career progression for the right person.

This amazing opportunity will give you, but not limited to:
*25 days holiday + bank holidays
*Pension
*Car parking
*Fantastic training
*Scope for progression



Your duties will include but not limited to:

*Acknowledging all customers complaints within 24 hours of receipt (telephone, letter, social media, e-retail)
*Resolving all complaints to ensure customers and consumers are delighted within a 5 days subject to complaint complexity.
*Logging the complaints information and compiling a quarterly analysis report for the Senior Management Team highlighting any complaint trends
*To liaise with relevant team members to ensure a desired outcome
*Support the Customer Service Team with order in-putting to ensure all trade orders are on the system within the working day
*Assisting Marketing and Sales Teams with all sample requests
*Advising Marketing and Technical departments of any abnormal increase in customer complaints
*To provide administration support to Sales & Marketing Departments


Key attributes:

•Good customer service skills
•Effective communication skills (written and verbal)
•Professional telephone manner
•A professional and empathetic approach
•Understanding of general office etiquette within a busy environment
•Team player

Experience/skills Required:

•At least 2 years experience in an administrative function
•Experience of Customer Service is desirable
•MS Outlook, Excel, PowerPoint, and Word is essential

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