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Customer Service Officer

Location: SCARBOROUGH, NORTH YORKSHIRE Salary: 8.68 - 8.68 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3049681

REED are proud to present a temporary Customer Service Officer vacancy with NYP based at Scarborough Police Station paying £8.68 per hour.

This will be working to the following shift pattern: 3 x 0800 - 0900, 3 x 1400 - 2200, 3 x rest days

Main responsibilities
To receive enquiries from, and give advice to, members of the public either by telephone, in person or in writing, ensuring that they are dealt with in a courteous and efficient manner and that a high quality service is provided.
To undertake a number of Front Counter duties associated with, but not limited to:
Complaints, Lost and found property reports, Firearms and weapons surrender, Driving document productions, Seized vehicle releases, Issuing of cautions, Fixed Penalty Notices , Data Protection requests, Bail appointments, Orders (including registered sex offenders, football banning), Overseas Visitor registrations and administration

And, to provide administrative support to the force, including, but not limited to:
Warrant card production and management of associated access and systems
Financial matters such as banking and issuing petty cash
Travel and Accommodation bookings
Hospitality requests
Ringmaster circulations and customer database administration
Accessing and responding to operational voicemails
Provision of general administration, statistical reports and action management for local partnership meetings

To manage visitors to the station, ensuring that relevant security checks are done and that only authorised personnel are permitted access.

To manage contractors at stations, ensuring that only authorised and vetted personnel are given access and that the appropriate paperwork is accurately completed and relevant departments notified.

Essential skills and experience
Well-developed communication skills, demonstrable both verbally and in writing.
Previous experience of using Microsoft Office packages such as excel, word and outlook.
Good attention to detail and the ability to maintain accurate records.
Experience of working in a customer service environment is desirable but not essential

If you would like more information on this role please call Ellouise on 01423 503 194. Or to apply please send an up-to-date copy of your CV to

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