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Customer Service Manager

Location: LEEDS, WEST YORKSHIRE, UNITED KINGDOM Salary: Salary Negotiable
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 14
Posted: about 2 months ago Reference: X3-482539

Are you currently seeking a new role as a Customer Service Manager?
Do you have experience within the manufacturing sector?
Looking to work for a company that is currently going through a period of growth?
Then look no further…

REED Leeds are currently working with a family owned marketing leading manufacturing firm based on the outskirts on the city centre.
Due a period of continued growth they are now seeking to grow the team with the addition of a Customer Service Manager to help continuity of the their customers experience.

The role will involve:

  • Appraisals and personal development plans for the customer service team
  • Provide training on development areas
  • Co-ordinate with other departments to develop plans to increase customer satisfaction
  • Management of customer portfolios
  • Build and maintain relationships with customers to promote loyalty
  • Ensure prompt responses to all customer inquiries
  • Providing reports on customer service process
  • Keeping records of customer interactions
  • Processing orders, forms, applications, and requests
  • Working on projects with the sales director
  • Developing an extensive knowledge of the products
  • Handling customer complaints to resolution
  • Ensuring performance goals are met

About you:

  • Ideally you will have 3 years management experience within a manufacturing environment
  • Experience of developing relationships with an extensive customer base
  • Experience of leading a team
  • Excellent communication skills
  • Ability to manage a busy and varied workload
  • Experience of working to tight deadlines

In return our client offers numerous company benefits and a competitive annual salary

 

 

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