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Customer Service Manager

Location: CHORLEY, LANCASHIRE Salary: 26000 - 32000 GBP Per Annum, inc benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 3
Posted: 7 months ago Reference: 3315135
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REED Business Support is proud to be recruiting for a Customer Service Manager for a globally recognised, multi-million £ manufacturing and distribution business based in Chorley.

With their head office based in Ohio, this American established company have been trading successfully for years and are dominating the market continuing to double in both size and turnover year on year. Looking to build upon their UK & European market presence, we are looking to recruit for a Customer Service Manager to join their team.

As the Customer Service Manager your primary role will be to focus on liaison with customers of the company’s products in the UK & EU. Supporting departmental development your goal will be to provide an efficient, professional and leading customer service.

On a day to day basis your responsibilities as Customer Service Manager will include…
- Acting as the first point of contact for customers in the UK & EU
- Answering email and phone enquiries relating to feedback on products, customer enquiries, product queries and handling any complaints
- Building the Customer Services team, putting in place team SLA’s, KPI’s and training programs ensuring these targets are met
- Implementing new ideas within the team for customer communication
- Liaising with the USA head office to discuss new ideas and implement new processes

Whilst not essential, if you can speak German please highlight this in your application.
This position would be ideal for someone who describes themselves with the businesses core values to…
- Have fun, be passionate and show it
- Act with integrity & respect all relationships
- Communicate openly and appreciate the efforts of others
- Embrace knowledge growth and change
- Strive for excellent in what they do everyday

Salary, Hours & Benefits:
- Monday to Friday 8:30am – 5:00pm with 1 hour for lunch. June through August Summer hours induction meaning a 12pm finish on Friday providing you’ve worked 37.5 hours
- £26,000 - £32,000 per annum (depending upon experience)
- 12% discretionary bonus based on company and individual targets, quarterly sales bonuses of £250 every quarter, plus a Xmas bonus of £250 and a turkey or wine
- 25 days holiday plus bank holidays (3 saved for Xmas)
- Pension scheme (company or auto enrolment option)
- Life Insurance (4 x salary)

How to Apply!

If you’re interested in this role, please click on the button below and attach your most recent CV.

Know anyone that may be interested? REED pay up to £50 worth of shopping vouchers for successful referrals.

Please note that due to high volumes, only short listed candidates will be contacted.

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